FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN POLICY?
Other than merchandise marked as FINAL SALE, you may return merchandise at a U.S. Running Sport On store or at runningsporton.com for any reason within 90 days of the original purchase date. Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal).*
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Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. Running Sport On may limit the number of returns permitted without an original sales receipt or shipping invoice.
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Returns with a gift receipt will be issued as a merchandise credit or even exchange. If returned or exchanged at dsw.com, any funds credited will be automatically issued on the original form of payment.
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Returns purchased with any Running Sport On Rewards or offers will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase.
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Please allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment.
Running Sport On Reserves the right to limit returns or exchanges regardless of the receipt.
IS THERE A RETURN FEE?
For Running Sport On Gold member, return shipping is free. For all other customers, if you use our pre-paid return label, the costs of return shipping is $8.50 for any number of items and will be deducted from your refund.
CAN I EXCHANGE AN ITEM?
Exchanges can only be processed if you wish to purchase the same item in a different size or color. If you would like to exchange for a different item, please follow the returns process and place a new order.
If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once Running Sport On has confirmation that your exchange has been dropped off at FedEx. You won’t be charged shipping and you will receive confirmation with tracking information when your new item is shipped out. Our prepaid label accepted in most areas (International and Puerto Rico orders are excluded).
If the exchanged merchandise is not returned unworn, in the original packaging, and together with the original sales receipt or shipping invoice, then you will be charged for both the original purchase and the exchange.
DON’T HAVE A RECEIPT?
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. Running Sport On may limit the number of returns permitted without an original sales receipt or shipping invoice.
MISSED RETURN OR EXCHANGE WINDOW?
Returns made after 90 days with an original sales receipt or shipping invoice will be issued as a merchandise credit regardless of original form of payment.
Exchanges made after 60 days will be issued on a merchandise credit for any difference owed.
HOW TO PROCESS MY RETURN IF I PAID WITH PAYPAL, VENMO, AFTERPAY etc.?
If the full amount of your purchase was made with PayPal, your refund will be credited to the form of payment made by PayPal
If a combination of PayPal and gift card were used to make a purchase, the entire refund will be issued on a gift card.
If paid with PayPal, Venmo, or AfterPay, exchanges should be made in store, if possible. Shoephoria! center representatives are not authorized to log into customer accounts to make a new purchase.
FOR MORE INFORMATION ON RETURNS AND EXCHANGES
Please review our page for more information on Returns and Exchanges.
